Policies
Please expect delays with domestic, international and European deliveries/orders during this time, particularly European countries such as France, Spain, Italy, Sweden and Germany. Due to Brexit related issues, delays can be expected within all countries. These delays can/will also effect pre-order manufacturing timeframes. Unfortunately this is out of our control. Do not worry if your order has not arrived within the time frames below, however, we do strongly advise checking out with the tracked shipping option to ensure safe delivery. There are many delays within the UK currently with manufacturing and printing companies are all under pressure and facing delays. If you have any questions about any of these aspects please do not hesitate to contact us and we will happily answer any questions or queries. Thank you for your patience.
Shipping
Worldwide shipping is available. There is a tracking option available upon checkout for both UK and international orders and you can track your order here. There is also an untracked shipping service to avoid high shipping costs at customers requests. Shipping rates are based upon quantity, weight and destination. Insurance and pickup are included in all shipping fees. Once internationally tracked items leave the UK, they are dealt with by whichever state, province, or city that handles the mail. Any issues please contact your local courier/postal service.
Please allow 3-7 business days for UK deliveries and 7-21 business days for all international deliveries (pre-orders excluded). All orders are processed, fulfilled and shipped within 5-7 business days from the original purchase date and you will be notified by email once your order has been dispatched. If your order has not arrived within the time frames above, please be patient and only then contact us regarding your order through email or our contact page and not through social media messages. If you have not checked out with the tracking option, please do not enquire as to the whereabouts of your order, as without a tracking number we are unable to determine this.
Please be aware that we are not responsible for any customs delays or clearance times, these are beyond our control. Please also note that we are not responsible for lost/stolen goods, postal errors or buyers providing incorrect or incomplete shipping addresses. If you do not contact us through email or our contact page (not through social media) within 40 days of your purchase, we cannot do anything about lost, damaged or stolen orders.
All postage prices are subject to change should there be any increases within Royal Mail, UPS and any global postal increases.
Pre-orders
On occasion when there is a pre-order product due to demand, please allow an extra 12-16 weeks for the fulfilment/delivery period (this can change depending on quantities/demand). We aim to fulfil pre-orders as promptly as possible but as it is
highlighted above - manufacturers, printers are all facing delays currently. You will be notified by email once your order is ready and another when it has been shipped. Please do not contact us beforehand regarding an order update, your order is secure and once your item has been manufactured you will receive a shipping confirmation email.
Sizing
Medium - Width 20" Length 29.5"
Large - Width 22" Length 30.5"
XL - Width 24" Length 31.5"
XXL - Width 26" Length 32.5"
*measured in inches
Returns & Refunds
All sales are final. We accept returns for refund or exchange (product must be unworn and unwashed) only for damaged or incorrect items sent through our error. Please ensure you check your order, address and size carefully before the final checkout point. We do not exchange or accept returns for incorrect sizes ordered by the customer, whether it for themselves or purchased on behalf of someone. If you are unsure of your size, please do not purchase two different sizes as we will not refund the size you want to return. Damaged garments in customers hands, we will not replace, refund or exchange. Please wash with care. If your order is returned to us due to an incorrect address, the buyer is responsible for covering costs for return shipping. Refunds will be issued within 5-7 working days, this will also depend on your bank/payment method. Please contact your bank once the refund has been issued for further information.
By agreeing to these terms and conditions through the checkout process you are aware of our policies.
®2024 The Pale Girls Ltd