FAQ
Please expect delays with domestic, international and European deliveries/orders during this time, particularly European countries such as France, Spain, Italy, Sweden and Germany. Due to Brexit related issues, delays can be expected within all countries. Unfortunately this is out of our control. Do not worry if your order has not arrived within the time frames below, however, we do strongly advise checking out with the tracked shipping option to ensure safe delivery.
Shipping
Worldwide shipping is available. There is a tracking option available upon checkout for both UK and international orders and you can track and trace your item here. There is also an un-tracked shipping service to avoid high shipping costs. Shipping rates are based upon quantity, weight and destination. Insurance and pickup are included in all shipping fees. Once internationally tracked items leave the UK, they are dealt with by whichever state, province, city that handles the mail. Any issues please contact your local courier/postal service.
Please allow 3-7 business days for UK deliveries and 7-21 business days for all international deliveries (pre-orders excluded). All orders are processed, fulfilled and shipped within 5-7 business days from the original purchase date and you will be notified by email once your item has been dispatched. If your item/s have not arrived within the time frames above, please be patient and only then contact us regarding your order here and not through social media platforms. Any queries regarding orders left in comments or inboxes through social media platforms will not be responded to. If you have not checked out with the tracking option, please do not enquire as to the whereabouts of your order, as without a tracking number we are unable to determine this.
Please be aware that we are not responsible for any customs delays or clearance times, these are beyond our control. Please also note that we are not responsible for lost/stolen goods, postal errors or buyers providing incorrect or incomplete shipping addresses. If you do not contact us through email or our contact page (not through social media) within 40 days of your purchase, we cannot do anything about lost, damaged or stolen goods.
All postage prices are subject to change should there be any increases within Royal Mail, UPS and any global postal increases.
Pre-orders
On occasion when there is a pre-order product due to demand, please allow an extra 8-10 weeks for the fulfilment/delivery period (this can change depending on quantities/demand). You will be notified by email once your order has been shipped, please do not contact us beforehand regarding an order update. Again, once your item has been shipped you will receive a shipping confirmation email. The duration of the pre-order will be advised through social media. If the pre-order item on the product page is sold out, that means that the pre-order has ended and that the product is no longer available to purchase. Any and all restocks will be announced through our social media account and our sites News feed.
Payment
We accept all valid debit and credit cards. We do not use or accept PayPal.
Returns & Refunds
All sales are final. We accept returns for refund or exchange (product must be unworn and unwashed) only for damaged or incorrect items sent through our error, so please check your order, address and size carefully before the final checkout point. We do not exchange sizes for incorrect sizes ordered by the customer. So again, please check and know your correct size before ordering. If you are unsure of your size, please do not purchase two different sizes as we will not refund for the shirts/size you want to return. If you are unsure of your size, please contact us and we will be happy to assist. Please contact us here for any further information or anything else regarding the above.
Thank you.
®2022, The Pale Girls
an English brand