FAQ 

Shipping​​

Worldwide shipping is available. Both UK and international orders are all dispatched on an un-tracked Royal Mail first class delivery system to avoid high shipping costs. There is a tracking option available upon checkout, and you can track and trace your item here. Flat shipping rates are based upon quantity, weight and destination. UK shipping rates range between £7-£17 and international shipping rates range between £15-£26. Insurance and pickup are included in all fees.

 

Please allow 3-7 business days for UK deliveries, and 7-21 business days for all international deliveries. All orders are processed and fulfilled within 5-7 business days and you will be notified by email once your item has been dispatched. If your item/s have not arrived within the time frames above, please be patient and only then contact us regarding your order here and not through social media message platforms. On occasion when there is a presale product due to demand, please allow an extra 1-3 weeks for the fulfilment/delivery period, you will be notified by email once your order has been shipped. Please do not email and enquire where your item/s whereabouts are if you have not checked out with the tracking option, as without a tracking number we are unable to determine this. Again, please be patient. 

 

Please expect delays with domestic, international and European deliveries/orders during this time, particularly European countries. Due to Brexit and Covid related issues, delays can be expected within all countries. Unfortunately this is out of our control. Do not worry if your order has not arrived within the time frames above, however, we do strongly advise checking out with the tracked shipping option to ensure safe delivery. Please also be aware of delays that can occur during the holiday periods.

Please be aware that we are not responsible for any customs delays or clearance times, these are beyond our control, if you do not purchase tracking we are unable to advise of your item/s whereabouts. Please also note that we are not responsible for lost/stolen goods, postal errors or buyers providing incorrect shipping addresses. If you do not contact us within 40 days of your purchase, we cannot do anything about lost, damaged or stolen goods.

All postage prices are subject to change should there be any increases within Royal Mail, UPS and any global postal increases.

Payment

You can pay via PayPal, or any valid credit or debit card.

 

Returns & Refunds

All sales are final. We accept returns for refund or exchange (product must be unworn and unwashed) only for damaged or incorrect items sent out through our error. So please check your order, address and size carefully before the final checkout point. We do not exchange sizes for incorrect sizes ordered by the customer, so again, please check and know your correct size before ordering. If you are unsure of your size, please contact us and we will be happy to assist. Please contact us here for any further information or anything else regarding the above. 

 

Thank you.

 

 

 ®2022, The Pale Girls

an English brand